JOB: Support Developer/Analyst SharePoint At Tavia Technologies Limited

We are a technology solution provider committed to delivering first class quality  and state of the art  technology solution to discerning businesses.

Position Objective

·         To develop software as specified by the analysis team with strict adherence to source code versioning and coding standards/conventions and also ensure conformance to stipulated duration, cost and quality

·         To ensure smooth every day running of client applications/products on provided infrastructure, resolve calls within stipulated SLAs and meet set targets

·         To ensure adequate customer satisfaction and zero tolerance to escalations.

Key duties/Responsibilities

·         Researching, designing and writing new/updating existing software applications

·         Unit testing new applications and fault finding

·         Updating existing applications by analyzing and identifying areas for modification

·         'Bolting together' existing software products and getting incompatible platforms to work together

·         Investigating new technologies

·         Assisting technical authors with writing operational documentation

·         Maintaining systems by monitoring and correcting software defects

·         Working closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing

·         Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications

·         Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.

·         Unit tested and quality software Programs

·         Clearly commented and versioned source codes

·         Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.

·         Ensure all support calls are logged and resolved within stipulated SLAs.

·         A good understanding of PCs, operating systems, networking and applications, whether in-house or shrink-wrapped.

·         Effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps either remotely or in person.

·         In terms of remote support, the capacity to visualize what's taking place on the user's desktop.

·         The aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers, are also valuable traits.

Experience and Certification:

·         Experience with C#.Net as a software developer (not support analyst)

·         Experience in relational database modeling and web based programming

·         Exposure to Share point customization

·         At least 3 relevant working experience and be able to work without supervision.

·         He/she must have good knowledge of application development.

·         Knowledge of SharePoint support &/or applications development.

·         Excellent verbal and written communication skills.

·         Ability to write clear, concise documentation for a wide audience.

·         Ability to communicate at all levels and be able to convert user and management requirements into actionable plans and solutions.

·         Ability to work well under pressure as an individual and as part of a team.

·         Willingness to learn and take on new challenges.

Desirable Skills

·         University degree in computer/Information Technology or related field.

·         Must have at least 4yrs relevant working experience and is able to work without supervision